The staff here are very helpful and accommodating. However, the caliber of the products is a mixed bag. I had a custom setting made for a specific diamond and its specific measurements that was taken by the jeweler himself. After the diamond was installed, I gave it to my fiance. After less than 2 weeks of normal wear the diamond is now loose in its setting, rattling in the prongs. Absolutely disappointed and angered at the stress this is putting me through. I would not recommend custom work by this company. I am now stuck trying to convince them of the responsibility of the company to the customer.
This jewelery store is a joke. I purchased an engagement ring back in March and was told it would be in approximately 2-3 weeks. Well 2-3 weeks goes by and nothing. Another two weeks goes by and nothing. Finally got the ring almost the first of may. Well things didn't work out between my girlfriend and I so I wanted to return or sell the ring back. Come to find out they have a 30 day policy on returns. Well it was 60 days. Ring had never been out of the box or handled and they still wouldn't take it back or anything. All that could be done was a credit towards a double the price piece of jewelry which is a crock of s***. 30 days huh? If 30 days is all they offer then they must not have too much faith in what they sell. It's bad enough I'm going through a tough time with my situation but thank you Rogers and Holland's for rubbing salt in my wounds and not even doing anything to help. All I wanted to do was pay off what I owed on it and move on with my life. I will NEVER be back to buy another piece of jewelry from you people again. Lesson learned. Beware folks, take your business elsewhere as these clowns will not accommodate you in any way, shape or form.
My wife and I will be celebrating our 30th wedding anniversary and I wanted to get her something special for the occasion. Since she never had a bridal set, this is what I wanted to get her. Being at the mall there were plenty of jewelry stores to choose from but Rogers $ Hollands was the most appealing. My wife told them what she was looking for and all the staff members were so helpful in assisting her in making her selection. There was absolutely no pressure from anyone. With their help she was able to create her own bridal set; however, it had to be re-sized. Since we purchased her ring on Sunday, we were expecting that it would take a week or two before it could be re-sized to fit. We were totally surprised when we were told that we could pick it up the next day. We were very fortunate because they have a person who works onsite on Monday and does jewelry repair. It was ready as promised, even during the busy holiday shopping season. My wife tried it on and it was a perfect fit. She had never seen anything so beautiful. She wore the ring for almost a week and received nothing but compliments. At the time of our purchase we decided to only buy one additional band, but it only took a short time for us to go back and complete the set by buying another band to complete the set. Because of the additional band it had to be re-sized. Again, a day or so later, it was ready for pickup. My wife's ring is complete and she is extremely happy. We want to thank all the staff at Rogers & Hollands for their professionalism and expertise, not to mention their high quality jewelry and fair pricing. In fact, it didn't just end there. My wife bought me a new wedding band, too. We are two very satisfied customers and I guarantee that Rogers & Hollands will see us again for our next purchase.
We bought my engagement ring here 6 years ago. I am very happy with the ring and the guarantee that is included as long as you keep up inspections. We did have a negative experience when we went back a couple months later to look at wedding bands - I wanted a plain band and the sales woman practically refused to show me one and pushed me to purchase an $1,100 band instead. While it was beautiful I made it clear that it was both not my preference or my budget. Needles to say, our wedding bands were purchased elsewhere. Overall though I would recommend Rogers and Holland's. I only had the negative experience with one sales person and have not seen her since.
Rogers Hollands Jewelers is a US Jewelry Store based in Merrillville, Indiana. Rogers Hollands Jewelers is located at 2201 Southlake Mall, Suite CL-352, Merrillville, IN 46410, USA.
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