I brought my car to team vw in Merrillville in today to get My key reconnected. They said that it was an aftermarket key (it is not) and they couldn’t connect it and threaten to call the police on Me! Stay away! Picture of the two keys for proof of being the original keys. Update they falsified information to deny my claim against the charge! That’s fraud! They break the law as well as being horrible at repairing cars and horrible customer service!
Only Audi Dealership I will deal with moving forward. I typically never write reviews, especially of this lengthiness, but these guys brought purchasing a car to whole a new level. My previous two Audis were purchased in the Chicago land area and I can't help but feel like they took advantage of me. Like wow, nice car, but no fair deal at all. Team Audi was completely different.
As an educated consumer I'm always Happy when a place of business takes pride in their service. Team Audi does just that. To date I've had a Pleasurable experience with the guys in Merrillville.
Chris, the owner, gave me an awesome deal on my trade-in AND the purchase! He looked high and low for the exact exclusive model (S7 :) ) and always answered his personal cell phone. Beyond courteous and professional! Dave from service is really customer service driven, just an overall nice guy you can trust, and Tim from finance really took care of me. That's saying a lot considering the financing part of purchasing a car is when buyer's remorse typically starts to kick in for me. None of that this time! Anna was very knowledgeable and made the drive-off seamless. These guys are not aggressive at all and being family-owned, they really know the value of returning customers in the local area. Definitely returning soon for the wife's Q5. Keep up the good work guys!
Just purchased my 2nd vehicle from Team Volkswagen-Audi and it was another great experience. The first question from the sales staff when I was met at the door was "would you like a coffee or water?" There was no pressure to purchase like I've seen with other dealerships and everyone was knowledgeable, friendly and helpful. The entire process after the test drive took less than an hour. I will be purchasing all my future vehicles from Team! Thank you Van, Chris and Patrick for making this a stress free purchase from start to finish.
Awesome place with a very unique showroom, the best staff that you could hangout with while your there. I wouldn't go anywhere else to get a car! Thanks for being GREAT!!
Team Audi is a US Car Dealer based in Merrillville, Indiana. Team Audi is located at 3990 E Lincoln Hwy A, Merrillville, IN 46410, USA.
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