Had a great, relaxing experience. My boyfriend and I went in for a toy earlier today and we had the pleasure of having Kayla help us out. She made the entire experience fun and relaxing and took the extra time to make sure we were comfortable with how to use our new toy and how to register it online (yeah, you need to register it online) and even added the customer service number to the reciept just in case something went wrong and we needed it replaced.
Great knowledgeable staff and very interested in helping to find the right product
They have excellent window shopping opportunities
Overpriced like why are they open ? Geez
My husband and I visit the Merrillville store quite often and spend quite a bit of money each year. Unfortunately, our experiences lately have been quite tainted by the manager, Kelly. We visited the store NYD and took advantage of the 1/2 off sale spending around $300. One of the employees, Skylar, was a total doll, helping us find items of interest and explaining the products to us. However, the manager, Kelly, was visibly irritated and cranky. She was rolling her eyes when Skylar was making suggestions about shoes and outfits I was interested in. She gave us all a look of death when Skylar told us her name, and Skylar even admitted she shouldn't have done that. It's a retail store not a strip club for goodness sake. If providing your name is against the rules, give yourselves fake names like strippers do. Ridiculous. So, a friend bought me a corset as a birthday gift from LL and after wearing it for about 2 hours, the fabric began to tear away from the zipper, obviously embarrassing me at my event. I realize I didn't have the tag or receipt but figured it was worth a trip to inquire about options for a clearly defective product. The manager Kelly again stepped up and said nothing can be done and sales are final. She suggested I contact the manufacturer...which I did. The manufacturer said they do not deal directly with consumers. The store at which the item was purchased would have to contact them for a replacement or refund. So Kelly either doesn't understand the relationship she has with her vendor or she just wanted to get rid of me. Neither is acceptable as a store manager. Lovers Lane should stand behind their products and do what it takes to make their customers happy, especially good, repeat customers like us. Her treatment of Skylar, a rock star employee IMO, was completely unprofessional and out of line. On a side note, a few months ago, I slipped and fell on ice right outside the stoop during cold weather. Bloodied up my knee which has since scarred. I mentioned to Kelly that they really should put more ice out during freezing temps to avoid future falls and possible litigation, but she again passed the buck and said that was her landlord's responsibility, not hers. Real quality management material here. Please let me know when she is no longer working there so we can revisit the store. We will be taking our business elsewhere until that time.
Lover S Lane is a US Health facility based in Merrillville, Indiana. Lover S Lane is located at 5083 E Lincoln Hwy, Merrillville, IN 46410, USA.
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