Instead I loaded up both items and returned them for a full refund. Who knows how much longer they will even be in business to honor a warranty.
As a former Sears employee, I understand how hard it can be when hours are cut and there's not enough employees on the floor. But... that's no excuse for poor customer service. I went to the register for checkout and an employee was counting the drawers. She didn't look at us or say anything, and I read the sign that told me to go to Mattresses or Appliances to check out. I went over to Mattresses, and there was absolutely nobody in sight. I waited a minute then walked back past the checkouts to the Appliance area. There I found an employee sitting down, and when I asked him about ringing up my items he told me I walked right past the registers. I explained that the sign directed me to his department, he told me that I would have to go downstairs. I can sort of understand how the employee counting the drawers didn't speak to us, but she could have at least pointed us in the right direction. And the employee in Appliances, well he obviously wasn't doing anything and he didn't even bother standing up to assist us.
I had bought a weedeater from here, it broke within a month of use, and I took it there to get it fixed. They told me that I was going to be 2 weeks I waited out never got a call, i called and the person who supposes to fix them was never there. They supposed to level hi a message (5 days in a row) and they never did. They filed the claim on the third week and he said he will call me when it was done it's been a week and no calls and now they won't even answer the phone.
This is the worst experience at sears I have ever had. I shopped in the boys.When I went to pay there was not 1 sales person on the entire upper level.There were other customers with no one to help.I had to drag all my clothes downstairs .There was 1 clerk and about 7 people in her lie with no help.She called for help but not one came.If my purchase had not been on sale I would have left everything !!
All I wanted was for them to deliver a replacement, and at that same time pick up the old defective unit.
Went on line to see where I could get my Craftsman drill repaired said go to Southlake Mall in Merrillville, IN. Got there and waited 14 minutes to get waited on and they said they do not do that and don't know where I would go to get it fixed. So much for Sears and Craftsman products. Never go there again.
Terrible experience, both with product and customer service. Purchased top of the line Kenmore Elite washer/dryer. Within 3 cycles the dryer shorted out internally, melting wiring and causing my circuit breakers to trip. They refused to pick up the faulty product and told me I had to load it up and drive all the way to the store to drop it off, then they could re order the replacement. But it would be a week out.
Sears is a US Department Store based in Merrillville, Indiana. Sears is located at 2300 Southlake Mall, Merrillville, IN 46410, USA.
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