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Drove an hour here to pick up a package for my wife, who can't get to the store during their business hours, only to be told that they cant release anything except to her. It sure would've been nice to know that ahead of time, like when she called earlier to make sure her package was waiting.
I've had a box and perfect experiences there for 18 mo. My previous experience includes 40 years of shipping parcels domestically and internationally, LTL freight and I promise you that without exception, have had nothing but quick and efficient service exactly the way I want. The complainers above speak from a retail background and do not seem to appreciate that this is shipping, NOT retail. Good shipping is a relay race and cutesy tummy rubbing conversation at the hand-off and other niceties to placate well meaning but ignorant customers make for a slow, frustrating and unprofitable shipping operation, just like the absolutely unusable Post Office nightmare 3 blocks away.
Every man, woman and child in the USA paid somewhere between hundreds to thousands of dollars to the horrible Communist model Post Office.
“The Postal Service has incurred cumulative net losses of $63.6 billion from 2007 through June 30, 2017, and projects continuing annual net losses in the future absent legislative and regulatory change,” Thursday's USPS release read. The Postal Service also warned it will most likely default on $6.9 billion in payments for future retiree health benefits for the fifth consecutive year. The organization owes $33.9B in unfunded retiree health obligations from unpaid dues in 2012 through 2016. The Postal Service has more than $120 billion in unfunded liabilities, mainly for retiree health and pension benefits, according to a Government Accountability Office report. This amounts to 169% of fiscal year 2016 revenues. Unfunded liabilities have been at more than 150% of revenues since 2011.
The worst customer service I've ever experienced! And the lazy delivery driver didn't even come to my door or leave a note. I watched as he just drove around for 2 mins, never getting out of his truck and then left. I checked online and he said he tried to make delivery but customer didn't answer. So instead of trying again the next day, he decided to keep my package on his truck Friday, Saturday, Sunday and delivery to access point Monday by 7pm.. So i have to wait 5 extra days because the driver was too lazy to look for my apartment. Of course he could have left it in the club house.. Thats what usps and fedex does..
I've been coming here for several months now and never had a bad experience. I've had awful experiences with the USPS and will use this UPS location over our local post office 100% of the time, if at all possible. The line at the post office is almost always excessively long, and the employees there seem annoyed to have to do their job. So far the employees at this UPS location have been pleasant to me, and I've never waited more than a minute or two.
FYI-
My experience was terrible. First off no greeting, then the chick snatches the package, ask did I need a receipt with an attitude, and no have a good day. I work retail to so I know this is how your suppose to be with customers entering and leaving the establishment. If they don't like working with the public find another job it's not my fault your having a bad day. Hope she wasn't management how unprofessional. I will not be back should have just went to Office Depot.
I don't even know any of the names of the counter personnel at this Merrillville UPS store, but they are well trained, fast and not stupid. It doesn't get any better than this. FIVE STARS.
The Ups Store is a US Finance company based in Merrillville, Indiana. The Ups Store is located at 417 81st Ave, Merrillville, IN 46410, USA.
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